Frequently Asked Questions
Find answers to common questions about choosing, ordering, and owning a safe.
This page is coming soon. In the meantime, please contact us with any questions — our safe specialists are happy to help.
What fire rating do I need?▾
The right fire rating depends on what you're protecting. Paper documents char at 350°F, so a 60-minute fire rating is a common minimum for important documents. For digital media, you'll need a safe rated for lower internal temperatures. Contact us for personalized guidance.
Do you offer free shipping?▾
Yes, we offer free curbside shipping on qualifying orders within the continental United States. For inside delivery and white-glove placement, additional services are available. See our shipping page for details.
What is the difference between TL-15 and TL-30?▾
TL-15 and TL-30 are UL burglary ratings. TL-15 means the safe resisted attack for 15 minutes; TL-30 resisted for 30 minutes. Both are tested on the door face only. For more detail, see our TL-15 vs TL-30 guide.